Tiffany Dow, another “well respected Warrior” on the Warrior Forum has been banned for two weeks.
Not half long enough if you ask me.
This so called, self-proclaimed “professional” committed the cardinal sin when dealing with any customer or client-she betrayed their trust.
But she went further than that-she not only betrayed the trust of a customer but cynically exploited the situation by disclosing the identity and location of the customer on her blog, making a video about it, and starting this self regarding, self promotional, attention seeking thread on the Warrior Forum.
And not only that but in starting the thread she was more than a little economical with the truth.
How Tiffany Dow Says She Responded
This is what Dow claims to have told the customer, a newbie, who had the temerity to ask for help:
“I responded to the PM and said:
(Link to the post)
What Tiffany Dow Omitted to Tell the Warrior Forum
The inconvenient truth of what Dow actually said to the newbie (Lisa) was disclosed when Lisa showed up on the thread:
“You know what Lisa, people like you are what make those "gurus" not want to help people for free. How rude of you to PM me asking for help and then spit on me when I give you a link to what my reply would be.
What, was it not personalized enough for you because I already had it posted? Because I get asked this question dozens of times a day, so whenever someone comes to me with the same question, I point them in that direction?
Entitlement mindsets like yours are pathetic. Yes, I AM a busy lady and I could have ignored your PM completely. I responded. I would have continued the dialogue with you but now I just hope you fall flat on your face.
Go bother someone else and yea, keep your fingers crossed that someone decides out of the goodness of their hearts to just help you with your lovely attitude.” Tiffany Dow
Is this how a “professional” treats customers?
The sad but entirely predictable response of the 43 (at time of writing) Warrior Forum members (sheeple) who thanked Dow for “this Useful Post” tells a lot about the Warrior Forum and the type of clueless, pseudo, wanna be marketers who frequent this forum.
Thankfully there are a few sane individuals with some grasp of customer service like David Keith who says:
“For my money, i am with Paul on this one. There is no easy answer, but I don't think that doing nothing at all was the right answer either.
I guess the first thing i question is why in the world would a professional marketer even want to use real names and such in a post on their own site anyway. What do they have to gain by giving those details at all versus just saying "i ran into this situation the other day..."
Most seem to think that Tiff can do what she wants on her own site. If you think that, then lets turn it around. WF can do what it wants on its own site. Paul acted in what he believes is WF's best interest and just like Tiff, he had every right to do so. So now Tiff can do what she want on her site, but those same people think that WF shouldn't be able to act as they please on their site?
an analogy about a pot and a kettle comes to mind...
Also, what people do outside of WF should and does have affects on a persons WF account. What if people are found to be running some PP scam. Should WF not take action against the WF account that is facilitating such a scam just because the actually offense happened on a different site. Of course not.
Tiff absolutely can and should be able to do as she pleases on her site. But she and all the rest of us need to recognize that our actions can and do have consequences.” David Keith
and wolfmill who says
“However, most people who've been involved with ANY level of customer service KNOW this is not the professional way to act. I've since been told by Tiffany herself that her definition of professionalism is different from mine and I think that's where the disconnect is.” Wolfmill
What Tiffany Dow Teaches
Accoring to Tiffany Dow’s website (www.tiffanydow.com) she teaches:
“Here's what I teach:
1. Branding for longevity - not flash in the pan success.
2. Relationship building with your customers - the kind where you shed tears when they're going through something and cheer when they succeed - and they do the same for you.” www.tiffanydow.com
“Relationship building with your customers”-How pathetic is that in the light of absolutely shafting a customer on her own blog and on the Warrior Forum?
The explanation for this unprofessional, petty behaviour can be found on the same page however:
“For a long time I simply taught "online marketing," which I have been very successful at. But I've evolved into a whole life mindset - one that says you need to pursue success in all areas of your life for it to truly work.”
Teaching online marketing has clearly taken a downturn for "Tiff" and now she is “teaching” “career, relationships, health, confidence, parenting.”
Only in the internet marketing sphere can you set yourself up to teach all of this stuff with no demonstrable evidence of any expertise in any of these areas
..apart from self promotion and sacrificing new customers to garner a few more visits to her blog.
Tiffany Dow (should that read "Cow)-another "well respected Warrior".